Senior Customer Success Manager - Telcos
Core
Senior Customer Success Manager for Tier 1 telecommunications and communications service providers, ensuring adoption and value realization of Redis Enterprise solutions.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Real-time data platform solutions for telecommunications and communications service providers
Domain
Telecommunications / Cloud Data Platforms
Deliverable
client delivery
Required skills
Enterprise account management, Telecommunications industry experience, Executive stakeholder engagement, Strategic business reviews, Cross-functional collaboration, Technical problem-solving, Contract renewal management, Upsell/cross-sell strategy
Preferred skills
Banking/Financial Services/Retail/Healthcare account management, Redis or NoSQL database knowledge, Cloud services (AWS/GCP/Azure), DevOps collaboration, CRM tools (Salesforce/Gainsight), Telecommunications network architecture/5G/edge computing
Technologies
Redis Enterprise, NoSQL databases, AWS, GCP, Azure, Salesforce, Gainsight
Responsibilities
Serve as primary post-sale contact for strategic enterprise accounts; Drive adoption by identifying use cases aligned with customer goals; Deliver executive-level business reviews and strategic presentations; Develop tailored success plans and coordinate training; Monitor KPIs to maximize ROI; Identify expansion opportunities and support contract renewals; Act as a voice of the customer to influence product roadmap.
Seniority
Senior, hands-on IC