Customer Success Manager
Core
Trusted advisor and strategic partner guiding fitness businesses from initial adoption through optimization, growth, and expansion to unlock value from the Hapana platform.
Role type
Mid-level Customer Success Manager (SaaS)
Builds
Customer success plans, engagement cadences, adoption enablement, and operational improvements for fitness brands.
Domain
Fitness technology / SaaS
Required skills
Account ownership, success planning, engagement cadence management, adoption enablement, business inspection, risk management, sales partnership, CRM hygiene, cross-functional collaboration
Preferred skills
SaaS experience, fitness/wellness industry knowledge, commercial mindset
Technologies
HubSpot, Google Workspace, Microsoft Excel
Responsibilities
Own the customer relationship and accountability for OKRs; Develop and maintain living Success Plans; Execute engagement cadences including QBRs; Drive adoption of core workflows; Support expansion events and new location onboarding; Inspect customer operations to identify improvements; Monitor customer health and escalate risks; Partner with Account Executives for renewals; Maintain accurate CRM records.
Seniority
Mid-level, hands-on IC
