Customer Success Manager, SMB Fitness
Core
Manage a portfolio of SMB fitness accounts (1-3 locations) to drive retention, prevent churn, and enable growth through renewals and upsells.
Role type
Customer Success Manager (SMB)
Builds
Cloud-based payment and business management solutions for small and medium-sized fitness businesses
Domain
SaaS / Fitness / Payments
Required skills
Account management, churn prevention, contract negotiation, CRM proficiency, SaaS experience, fitness industry knowledge
Preferred skills
Experience with Mariana Tek and Xplor Growth platforms
Responsibilities
Manage SMB account portfolio focusing on retention and growth; Execute renewals, upsells, and value-added services; Execute scalable nurture campaigns for product adoption; Act as product expert to drive adoption and manage change; Monitor customer health and mitigate risks; Collaborate with Support, Product, Finance, and Sales teams; Contribute to best practice guides and process documentation.
Seniority
Mid-level, hands-on IC
