Customer Success Manager
Core
Trusted partner ensuring client onboarding, platform adoption, and measurable growth/retention outcomes for SaaS customers.
Role type
Customer Success Manager
Builds
SaaS CRM and Customer Experience (CX) solutions including Interactive E-Receipts, Surveys, Raffle Draws, Reviews, and POS billing
Domain
SaaS / Customer Experience / CRM
Deliverable
client delivery
Required skills
SaaS onboarding, client relationship management, usage monitoring, ROI reporting, cross-functional collaboration, upsell strategy
Preferred skills
Enterprise or mid-market client experience, familiarity with CRM tools (HubSpot, Zoho, Salesforce)
Responsibilities
Lead client onboarding and training, serve as main point of contact for queries and escalations, monitor customer usage to maximize product value, prepare periodic business reviews to demonstrate ROI, collect feedback for product improvement, drive retention and upsell opportunities
Seniority
Mid-level, hands-on IC