Sales Support Associate
Core
Provides front-line support to the sales organization by maintaining data health, managing sales tools, and enabling data-driven decisions for Account Executives.
Role type
Sales Support Associate (Sales Operations)
Builds
Sales data integrity, operational efficiency, and pipeline generation research for MongoDB's sales team.
Domain
Technology / Database / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, SQL query writing, data analysis, Excel (Advanced/Macros), ticketing systems management, data cleanup, user administration, research databases (ZoomInfo, Crunchbase), automation tools (Workbench, Data Loader), dashboard creation (Sigma, Tableau), territory management.
Preferred skills
Sales cycle understanding, process improvement mindset, stakeholder communication, adaptability to shifting priorities, documentation creation (SOPs), UAT scenario design.
Technologies
Salesforce, Data Loader, Demand Tools, LeadIQ, Cognism, Zendesk, Jira, Tableau, Sigma, Microsoft Office/G Suite, Workbench, AWS, Google Cloud, Microsoft Azure.
Responsibilities
Maintain account hierarchies and contact data; triage and resolve Tier-1 sales support cases; configure Salesforce and forecasting tools; build pipeline generation research reports; create and analyze dashboards; write SQL queries to automate manual processes; manage user access in sales tools.
Seniority
Mid-level (2.5+ years experience preferred)
