Community Manager
Core
Primary point of contact for members ensuring seamless experience, managing accounts, driving customer success, and nurturing community through activities.
Role type
Senior Customer Success & Community Manager
Builds
Member retention, satisfaction, and ancillary revenue for corporate and enterprise members
Domain
Flexible workspaces / Hospitality (via careerplan.io/jobs/71-00B-84-F6C-community-manager-at-mindspace)
Required skills
Customer relationship management, Account management, Customer success, KPI analysis, Upselling, Operations coordination, Community engagement, Problem-solving, Multitasking, German language proficiency
Preferred skills
Startup experience, Hospitality industry background, Face-to-face sales experience
Technologies
None stated
Responsibilities
Acting as primary point of contact for members, Managing member accounts and ongoing relationships, Driving customer success initiatives, Managing and improving key performance indicators, Identifying risks to member satisfaction, Collaborating with Sales Team for upsells, Collaborating with operations and maintenance teams, Creating a welcoming hospitality-driven environment, Engaging and nurturing the community, Refining service processes based on feedback