Community Manager
Core
Primary point of contact for members ensuring seamless experience, managing accounts, driving customer success, and hosting events to generate revenue.
Role type
Senior IC community manager and account manager
Builds
Member retention, NPS, ancillary revenue, and event business
Domain
Flexible workspaces / hospitality
Required skills
face-to-face customer service, sales, German (fluent), event hosting, KPI management, relationship building
Preferred skills
startup experience, hospitality background, multitasking, proactive mindset (via careerplan.io/jobs/71-00B-1F-F63-community-manager-at-mindspace)
Technologies
N/A
Responsibilities
Managing member accounts and ongoing relationships, driving customer success initiatives, managing and improving KPIs (retention, NPS), identifying risks to satisfaction, collaborating with sales for upsells, collaborating with operations for service excellence, creating a welcoming environment, engaging and nurturing the community, driving the event business
Seniority
Mid-level, hands-on IC