Customer Success Manager
Core
Manage relationships and serve as a trusted advisor to Guesty's high-value customers in the short-term rental market, driving product engagement, retention, and growth.
Role type
Senior Customer Success Manager (SaaS)
Builds
Guesty platform features and integrations for property managers
Domain
Hospitality technology / Short-term rental market (via careerplan.io/jobs/10-000-7C-D62-customer-success-manager-at-guesty)
Deliverable
client delivery
Required skills
Customer success management, SaaS account management, strategic solutioning, contract negotiation, cross-departmental collaboration, product training, technical troubleshooting, data analysis
Preferred skills
Hospitality or property management industry experience, Spanish fluency
Technologies
Guesty Platform, Airbnb, Vrbo, Booking.com, Expedia, Google Travel
Responsibilities
Manage relationships with high-value customers, identify customer business drivers, recommend strategic solutions, act as primary escalation point, negotiate commercial terms, advocate for customer needs to drive product enhancements, develop and execute success plans, deliver platform training, troubleshoot technical issues
Seniority
Mid-Senior, hands-on IC