Technical Customer Service Associate
Hybrid
Core
Advise end users on best practices, resolve client issues, and build relationships for Veeva's life sciences applications.
Role type
Technical Customer Service Associate
Builds
Veeva's industry cloud applications for life sciences companies
Domain
Life Sciences / SaaS
Deliverable
client delivery
Required skills
Technical customer support, effective communication, time management, computer proficiency, problem-solving
Preferred skills
Bilingual Spanish, clinical research facility support, Veeva Vault experience
Responsibilities
Advise end users on application best practices, identify and resolve client issues, build professional relationships with users, provide feedback on service improvements, maintain accurate correspondence records