Staff Product Support Engineer - Cloud Support
Core
Resolve complex customer challenges in Cloud ecosystems (AWS, Azure, GCP) and Data Lakes to ensure seamless operations and optimize data systems.
Role type
Staff Product Support Engineer (Cloud Support SME)
Builds
Data observability solutions and stable cloud-native platform operations for enterprise customers
Domain
Cloud Infrastructure & Data Management
Deliverable
client delivery
Required skills
Cloud platform expertise (AWS, Azure, GCP), Data Lakes management, Kubernetes, Docker, Linux (RHEL, Ubuntu, SUSE), Data Quality, Cost Optimization, Data Reliability
Preferred skills
Technical architecture, consulting experience, 24/7 operational support
Technologies
AWS, Azure, GCP, Kubernetes, Docker, RHEL, Ubuntu, SUSE
Responsibilities
Manage support cases and troubleshoot intricate technical issues, Provide proactive solutions to maximize data infrastructure, Collaborate with customers to understand use cases and deliver tailored solutions, Work in rotational shifts to support 24/7 operations
Seniority
Staff, high accountability & mentorship
