Enterprise Customer Success Manager
Core
Lead strategic US partnerships for a food waste reduction marketplace, managing key account portfolios to increase meals saved and grow account value.
Role type
Senior Enterprise Customer Success Manager (Strategic Accounts)
Builds
Strategic account plans, retention programs, and optimized store-level operations for enterprise food service partners.
Domain
Food & Beverage / Sustainability / SaaS Marketplace
Required skills
Strategic account management, consultative solution selling, data analysis, stakeholder engagement, risk management, onboarding and training, project management, commercial acumen.
Preferred skills
MEDDICC methodology, value-based selling, experience in food/hospitality/tech/media industries.
Technologies
Salesforce, Ninja, Looker, Asana, Google Drive (Sheets, Docs, Decks)
Responsibilities
Manage full account lifecycle from onboarding to optimization; conduct Quarterly Business Reviews (QBRs); analyze store data to forecast meal savings and manage risks; lead client meetings and presentations; train new stores and stakeholders; advocate for client needs internally.
Seniority
Senior, hands-on IC