Manager of Customer Success
Core
Lead and develop a regional team of Technical Account Managers and Customer Success Operations Managers to drive customer retention, satisfaction, and long-term growth for SaaS solutions.
Role type
Manager of Customer Success
Builds
Customer success strategies and team performance
Domain
SaaS / Customer Success
Required skills
Strategic planning, Team leadership, Relationship building, Data analysis, Risk management, Cross-functional collaboration
Preferred skills
MBA, SaaS product knowledge
Responsibilities
Develop and implement customer success strategies, Lead and mentor a regional team, Build strong relationships with key customers, Monitor and analyze KPIs, Collaborate with Sales/Product/Marketing/Support, Collect and analyze customer feedback, Identify and mitigate customer retention risks, Report to senior leadership on performance
Seniority
Manager, hands-on leadership