APAC Account Manager
Core
Manage a book of customers across APAC in technology, financial services, and retail, driving renewals, expansion, and service adoption for Netcraft's cybercrime detection platform.
Role type
Senior Account Manager (APAC)
Builds
Cybersecurity services and threat intelligence for enterprise clients
Domain
Cybersecurity / Internet Security
Deliverable
client delivery
Required skills
Account management, renewal and expansion strategy, stakeholder management, Mandarin fluency, CRM proficiency, cross-functional collaboration, complex requirement analysis
Preferred skills
Background in cybercrime or internet security, experience with phishing and malware threats
Technologies
CRM tools
Responsibilities
Manage diverse customer accounts across APAC, deliver high-touch engagement for key stakeholders, drive renewals and upsell opportunities, present service performance and threat insights, facilitate internal service improvements, travel for customer visits and industry events
Seniority
Mid-Senior, hands-on IC