Customer Service Coordinator
Core
Coordinate customer requirements and schedule jobs for tyre technicians from initial enquiry through to completion.
Role type
Customer Service Coordinator (Service Operations)
Builds
Customer job schedules and operational workflows for tyre service teams
Domain
Automotive / Tyre Services
Deliverable
product features
Required skills
Customer service, scheduling, dispatch coordination, multi-priority management, problem-solving, invoicing processing, stakeholder liaison
Preferred skills
Experience in tyres, heavy machinery, or field service
Technologies
Computer-based systems
Responsibilities
Coordinate customer requirements from initial enquiry through to job completion, Create and manage customer jobs through internal systems, Coordinate and schedule daily work for tyre technicians, Manage changing priorities and urgent breakdown requests, Process invoicing and job documentation, Escalate operational or customer issues to managers
Seniority
Individual Contributor