Renewals Specialist
Core
Managing Small Business and Mid-Market account renewals by coordinating with Account Solutions Managers and Account Executives to overcome obstacles and ensure on-time renewals.
Role type
quota-carrying account management specialist
Builds
customer contract renewals for Small Business and Mid-Market accounts
Domain
Legal technology (SaaS)
Deliverable
production ML models
Required skills
account management, quota achievement, customer platform usage analysis, cross-functional collaboration, contract renewal management, research, communication, time management
Preferred skills
startup experience, adaptability to feedback
Technologies
Filevine platform, LOIS (Legal Operating Intelligence System)
Responsibilities
Ensure clear communication between Account Solutions Manager and Account Executive on each account at time of renewal; Conduct detailed research on accounts to map out a clear path forward resulting in on time renewals; Utilize multiple tools and platforms to understand customer's platform usage and communication with Filevine; Efficiently and Effectively work through a large book of business; Work with multiple departments to properly renew contracts
Seniority
Mid-level, quota-carrying contributor
