Digital Adoption Specialist
Core
Support customers and internal teams in adopting B2B eCommerce and eProcurement platforms through demonstrations, training, and onboarding.
Role type
Digital Adoption Specialist (Customer Success)
Builds
Customer adoption of digital purchasing platforms
Domain
B2B distribution, wholesale, manufacturing
Deliverable
product features
Required skills
Customer engagement, platform demonstrations, training delivery, stakeholder management, digital troubleshooting, CRM management, adoption monitoring, solution recommendation, cross-functional collaboration, field visits
Preferred skills
B2B eCommerce, eProcurement, CRM, ERP systems, B2B distribution/wholesale/manufacturing experience
Technologies
B2B eCommerce, eProcurement, CRM, ERP
Responsibilities
Drive customer adoption and ongoing utilisation of B2B eCommerce and eProcurement platforms; Engage with customers to understand purchasing processes and recommend digital solutions; Deliver platform demonstrations, onboarding, and training; Partner with sales and operational teams to build digital confidence; Conduct joint customer meetings and field visits; Identify and qualify opportunities for digital purchasing solutions; Support customers through the digital onboarding journey; Collaborate with technical stakeholders on integrations and launches; Develop structured engagement plans; Troubleshoot customer challenges; Monitor customer engagement and adoption performance; Maintain accurate customer records in CRM; Gather customer feedback for continuous improvement.