Cloud Support Engineer II
Core
Own complex customer issues from investigation through resolution in cloud and online technology environments, troubleshooting platform behavior and analyzing data to identify root causes.
Role type
Senior IC Cloud Support Engineer
Builds
Reliable outcomes for enterprise customers via technical support and operational improvement
Domain
Cloud computing, web technologies, networking
Deliverable
client delivery
Required skills
Linux/Unix troubleshooting, web application technologies (HTML, JavaScript, JSP), internet fundamentals (DNS, HTTP/HTTPS, TCP/IP), complex data analysis, root cause analysis, technical documentation
Preferred skills
process optimization, knowledge sharing, technology specialization
Responsibilities
Troubleshoot technical problems and perform detailed data analysis to identify root causes, mitigate issues, and help prevent recurrence; Create and contribute to technical documentation, knowledge articles, and other resources that improve support capabilities; Collaborate with peers as a technical resource and actively share knowledge across the wider support organization
Seniority
Mid-Senior, hands-on IC
