Senior Technical Support Engineer
Core
Provide enterprise-level technical support for Cribl Stream and observability products to Fortune 100 customers, diagnosing issues and ensuring data flow reliability.
Role type
Senior Technical Support Engineer (Enterprise)
Builds
Customer success and operational stability for real-time telemetry infrastructure
Domain
IT & Security Observability / Data Infrastructure
Deliverable
client delivery
Required skills
troubleshooting complex technical issues, distributed systems expertise, Linux administration, cloud platform management (AWS/Azure), networking fundamentals, documentation, knowledge base creation
Preferred skills
Splunk, Elasticsearch, LogStash, Regex, JavaScript
Technologies
Cribl Stream, Linux, AWS, Azure, Splunk, Elasticsearch, LogStash
Responsibilities
Research, diagnose, and troubleshoot customer issues across multiple channels; escalate unresolved issues to internal engineering teams; document solutions in knowledge base articles; provide real-time support via forums; manage on-call duties
Seniority
Senior, hands-on IC