Whatever Whenever Agent
Core
Provide the 'W' experience to guests by handling high-volume calls, answering facility inquiries, and making recommendations to surprise and delight guests.
Role type
Front-line guest service agent
Builds
Guest service interactions and upsell opportunities
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
High-volume call handling, guest service, upselling, multitasking, attention to detail
Responsibilities
Handle high volume of calls dealing with guest requests efficiently, Provide information on all facilities provided within the hotel, Making recommendations, upsell hotel features and related services