Healthcare Service Lead
Core
Manage healthcare accounts, order management processes, and cylinder holdings analysis for Coregas in Australia and New Zealand.
Role type
Healthcare Service Lead
Builds
Healthcare gas supply operations and customer service workflows
Domain
Industrial gases / Healthcare
Deliverable
client delivery
Required skills
Customer service management, order management, ERP systems, Microsoft Office, medical protocol adherence, complaint tracking, inventory accuracy, stakeholder communication
Preferred skills
Experience in healthcare industry, team collaboration, time management
Technologies
Coretrack, Corecare, Feedback Tracking System (FTS), ERP systems, Android instruments
Responsibilities
Handle inbound calls for healthcare customers, manage account setup and virtual depot configuration, capture and schedule customer orders, maintain depot consignment stock accuracy, support handheld device users, follow medical protocols for emergencies and recalls, resolve order discrepancies, capture formal complaints
Seniority
Mid-level, hands-on IC
