Customer Service Associate
Core
Answer product questions, process purchase orders, and provide backup coverage for reception to support internal and external customers.
Role type
Customer Service Associate
Builds
Customer purchase orders and service requests
Domain
Industrial safety equipment (gas detection)
Required skills
Order management, CRM systems, Windows software (Excel, Outlook, Word), Salesforce.com, Oracle E Business Suites, distribution experience, gas detection sales/service experience
Preferred skills
None stated
Technologies
Salesforce.com, Oracle E Business Suites, Windows (Excel, Outlook, Word)
Responsibilities
Provide telephone and email support, process customer purchase orders, track open cases in a call tracking system, work with internal teams to resolve customer requests, maintain knowledge of product offerings
Seniority
Mid-level (requires 6 months prior experience)