Principal Solution Engineer - Google
Core
Design technical solutions for Cisco Contact Center and Collaboration technologies, supporting presales proposals and evaluating managed services platforms.
Role type
Senior IC presales consulting engineer (Cisco UCCE/Collaboration)
Builds
Technical solution designs, RFP/RFI responses, and solution documentation for contact center and collaboration platforms
Domain
Contact Center, Collaboration, Cloud
Deliverable
product features
Required skills
Cisco UCCE, Cisco Collaboration (CUCM, CUBE, SIP, voice gateways), technical solution design, integrations, presales processes, technical documentation, solution estimation
Preferred skills
Splunk, Datadog, Cisco Webex Contact Center, CCaaS, Google Cloud, Contact Center AI, generative AI, cloud architecture
Technologies
Cisco UCCE, CUCM, CUBE, SIP, voice gateways, Splunk, Datadog, Google Cloud, Webex
Responsibilities
Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies, Support presales activities including RFP/RFI responses and solution documentation, Evaluate managed services platforms for monitoring and operational insights, Collaborate with sales and delivery teams to develop scalable solutions, Identify technical dependencies and integration requirements
Seniority
Senior, hands-on IC
