Customer Success Manager
Core
Customer Success Manager for AI-native Data Loss Prevention (DLP) platform, focusing on enterprise onboarding, adoption, renewal, and expansion while translating platform data into narratives for CISOs.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Post-sale lifecycle management, health scores, executive business reviews, Voice of Customer programs, and customer advocacy.
Domain
Cybersecurity / Data Loss Prevention (DLP) / AI
Deliverable
production ML models
Required skills
B2B SaaS customer success, security domain knowledge (identity/compliance/endpoint/CASB), enterprise account management, ARR responsibility, Salesforce fluency, executive presentation, strategic storytelling.
Preferred skills
Startup experience, structuring processes from scratch, CISO relationship management, case study development.
Technologies
Salesforce, Jazz DLP platform, GenAI tools
Responsibilities
Lead structured onboarding and drive adoption; build and maintain health scores; run quarterly executive business reviews; build Voice of Customer practice; own renewal and expansion conversations; turn customers into advocates; maintain accurate Salesforce records.
Seniority
Mid-Senior, hands-on IC
