Support Associate (Full-Time)
Core
Providing live chat, email, and phone support to Wolt's customers, couriers, and restaurant partners.
Role type
Support Associate (Customer Service)
Builds
Customer and partner support experience for Wolt delivery platform
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Polish (fluent), English (B2), live chat, email, phone, time management, KPI analysis, conflict resolution, shift work adaptability
Preferred skills
Self-starter, stress resistance, proactive problem solving, multitasking
Responsibilities
Support customers and partners via live chat, email, and phone; Manage time and priorities; Analyze KPIs (CSAT, response time, quality) with Team Lead; Work flexible shifts including nights and weekends