Customer Support Representative with Spanish
Core
Provide commercial support for a portfolio of project business customers via email, phone, chat, and case management tools.
Role type
Customer Support Representative
Builds
Order fulfillment, billing coordination, and project order sequencing for external customers.
Domain
Industrial manufacturing / Project business
Required skills
English (B2), Spanish, Order management, Billing coordination, Complaint handling, Pre-sales/Post-sales support, Contract administration, SAP/Salesforce knowledge, Case management tools
Responsibilities
Handling inquiries via phone, chat, and email; Managing orders including entry, price checking, and clearing; Coordinating delivery and billing; Resolving customer complaints; Providing assistance to sales functions on order status, repairs, returns, and invoicing; Applying established policies to resolve problems.
