Customer Support Representative with French
Core
Provide commercial support for a portfolio of project-based customers via phone, chat, email, and case management tools.
Role type
Customer Support Representative (Commercial Operations)
Builds
Order fulfillment, billing coordination, and project delivery support for electrical, industrial, and corporate teams.
Domain
Industrial manufacturing / Energy management
Deliverable
product features
Required skills
English (B2), French, order management, billing coordination, customer complaint resolution, pre-sales/post-sales service, contract administration, problem solving
Preferred skills
SAP, Salesforce, case management tools
Responsibilities
Handle customer inquiries via phone, chat, and email; manage order entry, price checking, and clearing; coordinate delivery and billing; resolve complaints and contract issues; assist sales functions with order status and returns; apply established policies to resolve problems.