Customer Support Representative - German Speaker (Switzerland)
Core
Provide commercial support for a portfolio of project business customers via phone, chat, email, and case management tools.
Role type
Customer Support Representative
Builds
Order management, delivery coordination, billing, and pre/post-sales service functions
Domain
Industrial manufacturing / Project business
Deliverable
client delivery
Required skills
German (C1), English (B2), Hungarian (native), order management, complaint handling, delivery coordination, billing, invoicing, contract administration, problem solving
Preferred skills
SAP/Oracle knowledge, French language
Technologies
SAP, Oracle, Case Management Tools
Responsibilities
Handle inquiries via phone, chat, and email; manage orders including entry, price checking, and clearing; coordinate delivery and billing; handle complaints; assist sales with order fulfillment and status management; resolve issues using established policies.