Support Assistant (Customer Service)
Core
Manage sales orders, update SAP systems, and coordinate with internal teams to ensure on-time delivery and customer satisfaction.
Role type
Order Management Support Assistant
Builds
Sales orders, delivery schedules, and billing documentation
Domain
Oil & Gas / Industrial B2B
Deliverable
product features
Required skills
SAP (Sales Order, Billing, Returns), Excel (intermediate), Order Management processes, Customer communication
Preferred skills
Industrial/Oil & Gas experience, Logistics knowledge, English
Responsibilities
Create and update standard Sales Orders in SAP, manage order scheduling changes, process returns and credit memos, track open orders and late reason codes, align daily demands with Production and Planning teams, communicate order status to clients via email, generate service invoices, and maintain customer master data.