IT Operations Specialist (12 month contract)
Core
Primary IT support point of contact for the UK office providing first-response IT support globally, managing hardware/software troubleshooting, onboarding/offboarding, and A/V support.
Role type
IT Operations Specialist (1st Level Support)
Builds
Maintains IT infrastructure, device fleet, and operational procedures for a global enterprise AI company.
Domain
Enterprise IT Operations / Security-first AI
Deliverable
Infrastructure | client delivery
Required skills
Mac support, Google Workspace administration, Slack support, Okta administration, scripting (Python/PowerShell), networking concepts (wifi/routers/switches), A/V equipment support, cybersecurity best practices, GDPR compliance.
Preferred skills
Okta Certified Professional/Administrator certification, experience with Google Meet, Crestron, room schedulers.
Technologies
Google Workspace, Slack, Notion, Okta, Python, PowerShell, Crestron, Google Meet.
Responsibilities
Provide first response for all IT support requests globally during shift; identify and resolve hardware/software problems; onboard and offboard employees; order and track laptop shipments; oversee in-office networking and AV requirements; maintain IT equipment inventory; document and update IT procedures; provide 1st level support to office wifi networks; provide A/V support for events.
Seniority
Individual Contributor, hands-on support
