IT Support Engineer II
Core
Providing end-to-end A/V support, employee lifecycle management, and IT automation for a global mental health platform serving 170M+ people.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
Seamless in-person and hybrid meeting experiences, automated IT workflows, and managed hardware lifecycles.
Domain
Mental Health Technology / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
A/V systems expertise, MDM platforms (JAMF), IAM/identity platforms (Okta), low-code/no-code automation (Zapier, n8n), multi-OS support (MacOS, Windows, iOS, Android), hardware asset management, executive stakeholder support
Preferred skills
ITIL frameworks, scripting languages (Python, Bash, PowerShell), hybrid/multi-office environment support, HIPAA-regulated environment experience
Technologies
JAMF, Okta, Zapier, n8n, Okta Workflows, Google Workspace, Slack, Zoom, Atlassian products
Responsibilities
Own end-to-end A/V setup, maintenance, and troubleshooting for conference rooms; manage employee onboarding/offboarding and access provisioning; build and maintain automations using low-code tools; provide white-glove support to executive leadership; serve as escalation point for complex hardware, software, and network issues; develop SOPs and knowledge base articles.
Seniority
Mid-Senior, hands-on IC
