Customer Support Engineer - I
Core
Frontline problem solver for a global enterprise SaaS platform and AI solutions, troubleshooting and resolving complex technical issues for customers.
Role type
Customer Support Engineer (early-career IC)
Builds
Enterprise SaaS platform and AI solutions
Domain
Enterprise SaaS, AI, Cloud Systems
Required skills
Cloud systems, backend services, APIs, data platforms, UI interactions, AI-powered capabilities, troubleshooting, technical communication
Responsibilities
Understand, troubleshoot, and resolve complex technical issues; work closely with global customers and internal engineering teams; develop deeper technical expertise and take ownership of customer issues end to end
