Enterprise Customer Success Manager
Core
Strategic Enterprise Customer Success Manager focused on reducing churn, facilitating product adoption, and driving expansion for large enterprise accounts using Canonical's open-source infrastructure.
Role type
Senior Enterprise Customer Success Manager (IC)
Builds
Customer retention, adoption of Ubuntu Pro/MAAS/Landscape/Openstack/Kubernetes, and expansion of services for public cloud and silicon providers.
Domain
Open Source Software, Cloud Infrastructure, Data Center, Linux OS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise account management, complex software navigation, cross-functional collaboration, growth opportunity identification, internal advocacy, campaign management
Preferred skills
Salesforce/Jira/CRM proficiency, Agile methodologies
Technologies
Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, Linux OS, Cloud Computing, IoT
Responsibilities
Onboard new customers and introduce products; coordinate complex projects with developers and IT managers; manage regional customer portfolios and identify growth/renewal risks; run weekly customer/business reviews; serve as customer advocate to influence product roadmaps; support reactive ticket requests; create multi-customer digital campaigns.
Seniority
Senior, hands-on IC
