VP of Client Services (Remote)
Core
Oversees the Client Services team to ensure accurate and timely execution of service delivery, aligning strategy with company growth goals to generate client delight.
Role type
VP of Client Services (Leadership)
Builds
Client service delivery programs and sustained revenue streams
Domain
Benefits Administration / HR Technology
Deliverable
client delivery
Required skills
People management, strategic planning, executive sponsorship, P&L management, KPI analysis, employee coaching, relationship management, financial management, problem solving
Preferred skills
Thought leadership, organizational skills, adaptability under pressure
Technologies
SaaS platform
Responsibilities
Provide direction and guidance to team members including annual strategy for growth and retention, Conduct strategic business reviews with clients and act as executive sponsors, Evaluate operational metrics to assess trends and risks requiring action plans, Support and execute renewal strategies to drive sustained revenue streams, Manage P&L across the teams and report performance to executive team monthly, Analyze KPIs across the team to identify shifts in strategy to ensure attainment of expected results
Seniority
VP, leadership & strategy