Customer Support Representative, Bilingual
Core
Handle inbound calls, chats, and emails for DoorDash's partner merchants, customers, and dashers worldwide to address time-sensitive issues like payments, account questions, and driver issues.
Role type
Customer Support Representative (Bilingual)
Builds
Customer support interactions across multiple channels for DoorDash's marketplace ecosystem
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Troubleshooting customer issues, Fluent English, Written communication, Technical fluency, Emotional intelligence, Organization
Preferred skills
Experience in fast-paced customer service, Relationship building, Teamwork
Technologies
Email, Phone, Chat, Smartphone applications, Computer functions (hotkeys, tabs)
Responsibilities
Handle inbound calls, chats, and emails; Address time-sensitive issues such as payments, account questions, and driver issues; Develop expertise in DoorDash's processes and systems
Seniority
Individual Contributor, Entry to Mid-level
