Customer Success Manager
Core
Customer Success Manager for Objective Connect, a governance, risk, and compliance solution, focusing on building relationships, driving product usage, and ensuring customer value.
Role type
Customer Success Manager (SaaS)
Builds
Objective Connect (governance, risk, and compliance information hub)
Domain
Enterprise Software / Governance, Risk, and Compliance
Deliverable
product features
Required skills
relationship building, commercial acumen, stakeholder communication, product demonstration, proactive problem solving, SaaS understanding, feedback synthesis, cross-functional collaboration
Preferred skills
experience in Account Management, Sales, or Consulting
Technologies
SaaS platforms, cloud-based technology
Responsibilities
Build genuine relationships with customers and become a go-to person throughout their journey. Get close to users to understand their workflows and needs. Drive product usage and help customers identify new use cases. Lead customer reviews and engagement activities to demonstrate value. Monitor customer health and proactively spot opportunities or risks. Achieve customer renewals and identify growth opportunities with Sales. Capture customer feedback and relay insights to Product and Engineering. Conduct demonstrations, workshops, and training to help customers understand the product. Collaborate with Sales, Product, Engineering, and Support to ensure great customer outcomes.
