Director of Program Management
Core
Define SLAs and metrics, design scalable processes, and lead cross-functional programs to enable rapid scaling of an AI-native property management company.
Role type
Senior IC Director of Program Management
Builds
Scalable operational processes, AI automation roadmaps, and integration playbooks for portfolio growth
Domain
Real estate / Property management / AI operations
Required skills
Program management, operational excellence, process improvement, data fluency (SQL/BI), training program design, workforce planning, AI tool fluency
Preferred skills
M&A integration, Lean/Six Sigma, ops automation stacks (Zendesk, Looker, PowerBI, Airtable, n8n, Retool) (via careerplan.io/jobs/67-002-D2-27F-director-of-program-management)
Technologies
SQL, BI tools, Zendesk, Looker, PowerBI, Airtable, n8n, Retool
Responsibilities
Define service standards and metrics, map and redesign workflows, build onboarding and training programs, own workforce scheduling and coverage models, lead portfolio integrations, maintain automation and agent roadmaps
Seniority
Senior, hands-on IC
