Senior Technical Program Manager, Solutions Strategy & Programs
Core
Scale the Solutions organization by translating leadership priorities into operating mechanisms, driving cross-functional programs, and building systems for consistent global delivery.
Role type
Senior Technical Program Manager (Solutions Strategy & Operations)
Builds
Global operating model, strategic backlog, business rhythms, and Feature Builder Program execution layer
Domain
Fintech / Global Payments / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
strategic program management, cross-functional stakeholder alignment, operating model design, backlog management, governance and risk management, data-driven reporting
Preferred skills
B2B SaaS or fintech operations experience, consulting background, Salesforce operational expertise, AI-assisted workflow knowledge
Technologies
Salesforce, AI workflows, internal tooling
Responsibilities
Own strategic programs for global Solutions operations including capacity planning and handoff design; Drive evolution of the Solutions strategic backlog with scoped initiatives and measurable outcomes; Define hygiene standards and status models to improve operating discipline; Build and run business rhythms for Solutions leadership with actionable metrics; Partner with regional leads to operationalize engagement criteria and role clarity; Stand up the Feature Builder Program with formal governance and protected time; Improve self-serve support and reusable technical assets with engineering partners; Establish voice-of-customer loops to inform product decisions