Japanese Teammate
Core
First-line customer support agent handling user inquiries via email, chat, and phone to resolve issues and gather customer feedback.
Role type
Customer Support Agent (CS1)
Builds
Customer support operations for technology clients in social media, e-commerce, gaming, and FinTech sectors.
Domain
Customer Experience (CX) / BPO
Deliverable
client delivery
Required skills
troubleshooting, knowledge base utilization, issue escalation, data collection, content creation
Preferred skills
none stated
Technologies
none stated
Responsibilities
Provide first-line support via email, live chat, and phone; resolve customer issues using internal knowledge bases; escalate complex technical or policy cases; identify customer pain points and share with product teams; assist in creating and updating Help Center articles and internal manuals.
Seniority
Entry-level IC
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