Customer Experience /Customer Success Manager
Core
Lead customer onboarding, retention, and growth for an enterprise AI agent platform, providing technical support and driving product adoption.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Autonomous AI agents for healthcare, behavioral health, and pharmaceutical organizations
Domain
Enterprise AI / Conversational AI / SaaS
Deliverable
production ML models
Required skills
Customer success management, account management, technical support, onboarding, upselling, product feedback advocacy, training delivery
Preferred skills
Prompt Engineering, people management, enterprise SaaS experience
Technologies
Retrieval-augmented generation (RAG), no-code development environment, AI chatbots
Responsibilities
Lead onboarding for new customers, retain and grow existing accounts, provide hands-on technical support for AI chatbot functionality, collaborate with product/engineering to convey customer feedback, monitor conversational trends to improve automated responses, define and execute customer training initiatives
Seniority
Senior, hands-on IC