Customer Experience /Customer Success Manager
Core
Lead onboarding, retention, and growth for enterprise clients using an AI agent platform, while providing hands-on technical support and driving product adoption.
Role type
Senior Customer Success Manager / Account Management Lead
Builds
Autonomous AI agents for customer engagement via a no-code IDE and RAG technology
Domain
Enterprise SaaS / Artificial Intelligence / Conversational AI
Deliverable
production ML models | product features | client delivery
Required skills
Customer Success management, Account Management, Technical support for AI chatbots, Onboarding leadership, Upsell strategy, Stakeholder management, Product feedback advocacy, Training delivery, Data analysis of conversational trends
Preferred skills
Prompt Engineering
Technologies
Retrieval-augmented generation (RAG), No-code development environment (IDE), AI chatbots
Responsibilities
Lead customer onboarding and ensure smooth platform integration; Retain and grow the customer base through upsell strategies; Provide hands-on technical troubleshooting for AI chatbot functionality; Act as primary liaison between clients and product/engineering teams; Monitor conversational trends to identify product improvements; Define and execute customer training initiatives.
Seniority
Senior, hands-on IC with team leadership experience