Onboarding Manager
Core
Lead onboarding sessions and training for new customers to ensure seamless adoption of Riverside's AI-powered recording and editing solutions.
Role type
Customer Success Onboarding Manager
Builds
Customer adoption of SaaS platform features and resources
Domain
SaaS / AI-powered media creation
Deliverable
product features
Required skills
Live virtual training facilitation, training content creation, customer success experience, technical concept simplification, project management, customer health monitoring (via careerplan.io/jobs/66-009-9B-F6E-onboarding-manager-at-riversidefm)
Preferred skills
SaaS environment experience, collaboration with sales and product teams
Responsibilities
Conduct live onboarding and training sessions for new customers, Educate existing customers on new features and updates, Create and maintain customer-facing resources including training decks and guides, Monitor customer health and address potential risks to minimize churn, Support onboarding of new Customer Success team hires, Partner with product and marketing teams to align resources with latest developments