Customer Success Manager | Housing
Core
Own strategic relationships with B2B customers in the housing and healthcare sectors, driving product adoption, retention, and success for EliseAI's AI agent platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
AI-powered workflows for apartment leasing, tenant management, and patient scheduling
Domain
PropTech / HealthTech
Deliverable
production ML models | product features
Required skills
Strategic account management, technical product expertise, data analysis, workshop facilitation, churn prevention, cross-functional collaboration, project management, stakeholder communication, SaaS onboarding, product roadmap feedback
Preferred skills
Experience with AI/ML products, technical documentation writing, talent attraction
Technologies
EliseAI platform, AI agents, SaaS integrations
Responsibilities
Develop deep product expertise to bridge customers and engineering teams; manage a book of business with $2.5M+ ARR; drive adoption of new features and lead client onboarding; analyze usage metrics to optimize customer performance; proactively identify and remediate at-risk accounts; gather and document customer feedback for product improvement.
Seniority
Senior, hands-on IC