Customer Care Associate
Core
Represent the company in servicing customer needs, maximizing contract value, and driving sales lead generation through data intelligence and relationship building.
Role type
Customer Care Associate (Sales Support & Operations)
Builds
Customer service processes, sales leads, and data-driven insights for healthcare clients
Domain
Medical Devices / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data analysis, Sales lead generation, Customer relationship management, Process automation, System administration, Order processing, Data entry accuracy, IT literacy (SAP, Salesforce), Written communication
Preferred skills
Personnel management, Team leadership, Business transformation, Project management, Computer Science background, ERP experience
Technologies
SAP, Salesforce CRM, Business Intelligence tools, MS Office, Aircall
Responsibilities
Proactively engage with customers to improve experience, Build relationships to identify sales opportunities, Administer and develop automation systems, Diagnose issues within customer and company systems, Coordinate with internal and contracted teams to resolve service issues, Redesign processes and tools to suit stakeholder needs
Seniority
Individual Contributor
