Technical Support Specialist - Spanish
Core
Bilingual technical support specialist handling inbound inquiries via phone, chat, and email for a fleet management SaaS platform.
Role type
Bilingual Technical Support Specialist
Builds
Customer support processes and scalable support tools for a fleet management platform
Domain
SaaS / Fleet Management / Logistics
Deliverable
client delivery
Required skills
Bilingual fluency (Spanish and English), empathetic user interaction, analytical skills, written communication
Preferred skills
System evaluation, process definition
Technologies
Support hotline, live chat, support email
Responsibilities
Answer inbound inquiries via calls, emails, and live chat; collect support requests and bugs to relay to product/engineering; evaluate existing tools to enable function scaling
Seniority
Individual Contributor
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