Client Success Technical Manager
Core
Managing a portfolio of client accounts for a global live entertainment ticketing platform, acting as a trusted advisor to ensure maximum value and drive growth.
Role type
Client Success Technical Manager
Builds
End-to-end ticketing solutions for concerts, sports, and theater events
Domain
Live entertainment technology / Ticketing SaaS
Deliverable
client delivery
Required skills
SaaS customer support experience, technical troubleshooting, cross-functional collaboration, on-site event operations support, multilingual communication (French, English, Spanish)
Preferred skills
Ticketing industry knowledge, network/event tech knowledge
Technologies
Onebox platform, ticketing systems
Responsibilities
Provide technical support and troubleshooting for platform usage, manage daily client requests including incident resolution and configuration, deliver onboarding and training, collaborate with Sales/Product/Tech teams, support on-site operations during live events
Seniority
Individual Contributor, mid-level