Mandarin Technical Support Associate
Core
Provide bilingual technical support and customer success for Workstream's HR and payroll platform serving hourly workforce businesses.
Role type
Mandarin Technical Support Associate
Builds
Workstream HR, payroll, and hiring platform for hourly workforce
Domain
HR technology / Payroll / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Bilingual English and Mandarin, technical troubleshooting, chat and phone communication, customer relationship management, knowledge base creation, product testing
Preferred skills
Experience with Silicon Valley startups, process adaptation
Technologies
Workstream platform
Responsibilities
Serve as primary point of contact via chat, phone, and email; diagnose issues and escalate to engineering; guide customers through platform features; build and update customer knowledge bases; partner with Success team on client setup and modifications.
Seniority
Mid-level (2-5 years experience)
