Customer Success Manager II (DI Collegiate, North America)
Core
Own a portfolio of Division I collegiate athletic department accounts, driving retention, adoption, and growth for the Teamworks platform.
Role type
Senior Customer Success Manager (SaaS/EdTech)
Builds
Teamworks Operations products (Hub, Compliance & Recruiting) for Division I athletic departments
Domain
Sports Technology / Higher Education Athletics
Deliverable
client delivery
Required skills
Division I collegiate athletics department experience, Teamworks Operations product expertise, strategic initiative leadership, cross-functional collaboration, high-touch relationship management
Preferred skills
Customer success or account management experience, senior athletic department leadership experience, value delivery frameworks knowledge
Responsibilities
Own post-implementation customer lifecycle and identify expansion opportunities, build strategic relationships with athletic department stakeholders and leadership, lead business reviews and strategic planning sessions, partner with Product Success and Sales on account initiatives, proactively identify and address usage gaps
Seniority
Mid-Senior, hands-on IC
