Customer Support Manager (m/w/d)
Core
First point of contact for customers, handling support tickets and live chats to solve problems and ensure a strong customer experience.
Role type
Customer Support Manager (hands-on IC)
Builds
AI-supported support bot and customer communication processes
Domain
SaaS / Customer Support / AI
Deliverable
production ML models
Required skills
Live chat support, ticket management, process optimization, cross-functional collaboration, product feedback analysis, technical troubleshooting
Preferred skills
AI agent integration, customer empathy, stakeholder management
Technologies
Superchat platform, AI agents, live chat tools
Responsibilities
Handle live chat inquiries and support tickets, collaborate with Product and Engineering to improve support processes, identify product improvements from customer feedback, work on building the AI-supported support bot
Seniority
Mid-level, hands-on IC
