Academic Success Manager
Core
Drive customer retention, renewals, and account growth for Elsevier Health's education solutions across Queensland, Western Australia, and Northern Territories by serving as a trusted advisor to academic institutions.
Role type
Senior Customer Success Manager (Education)
Builds
Digital learning resources and evidence-based information platforms for medical and nursing students and healthcare educators
Domain
Healthcare education technology
Required skills
Customer retention and renewal management, academic stakeholder relationship building, product adoption and value realization, faculty training and enablement, upselling and account expansion, cross-functional collaboration
Preferred skills
Experience with universities, medical schools, or nursing schools, understanding of subscription-based digital solutions, ability to interpret usage data
Technologies
Digital learning platforms, usage analytics tools
Responsibilities
Proactively manage customer relationships to support timely renewals and minimize churn; Develop trusted relationships with academic leaders and faculty; Support onboarding and ongoing adoption of education solutions; Conduct product demonstrations, training sessions, and workshops; Identify opportunities to expand existing customer subscriptions; Collaborate with Sales, Product, and Support teams to ensure consistent customer experience
Seniority
Senior, hands-on IC