Client Services Executive, EMEA
Core
Managing and growing relationships with assigned EMEA clients, ensuring service delivery, addressing client needs, and supporting account growth for high-value strategic engagements.
Role type
Senior Client Services Executive (Post-Sales/Account Management)
Builds
End-to-end delivery of up to five strategic client engagements exceeding $10M in contract value
Domain
Satellite communications / Telecommunications
Deliverable
client delivery
Required skills
Post-sales enterprise client services management, customer success management, service delivery management, contract management, program management, CRM tools proficiency, stakeholder coordination, issue escalation management, QBR preparation, upsell/cross-sell identification
Preferred skills
Telecom and/or satellite industry experience, ITIL Foundation certification, customer success/account management certifications
Technologies
CRM tools, service management platforms
Responsibilities
Serve as primary post-sales point of contact for EMEA client accounts; Proactively manage client engagement to drive retention, renewals, and overall account health; Partner with internal teams to ensure services are delivered according to client expectations and contractual agreements; Support onboarding, implementation, pilots, and ongoing service delivery; Address client inquiries, concerns, and escalations quickly and professionally; Prepare and present monthly performance reports and quarterly business reviews (QBRs); Work closely with internal sales Account Executives to identify opportunities to upsell or cross-sell additional services; Gather client feedback and share insights with internal teams to improve service delivery and product offerings; Provide client insights and operational input during the sales and renewal process; Follow established service processes, SLAs, and internal policies to ensure consistent and reliable delivery.