SMB Account Manager
Core
Manage and nurture approximately 220 SMB accounts by delivering solution-oriented support, driving retention, and generating revenue growth through upselling and cross-selling.
Role type
SMB Account Manager
Builds
Vocus products and services (internet, cloud, voice, network)
Domain
Telecommunications / IT
Deliverable
client delivery
Required skills
Account management, Salesforce CRM, contract negotiation, pipeline development, account mining, strategic account planning, sales forecasting, customer support, onboarding, provisioning
Preferred skills
Experience in telecommunications or IT sector, handling escalations, working under pressure
Responsibilities
Cultivate client relationships to drive satisfaction and revenue; Lead contract renewals and negotiations; Drive acquisition and base growth via account mining and prospecting; Develop strategic account plans; Maintain accurate records and provide sales forecasts; Respond to customer queries promptly; Support customers across onboarding, provisioning, and in-life management.